A practical way to manage WhatsApp customer conversations
When every enquiry waits for a person to become available, leads can lose interest and routine questions consume the team’s time. A well-designed chatbot handles predictable steps and makes it easy to reach a human when a request needs judgment.
Build flows around real questions
Create structured journeys for product enquiries, support triage, lead qualification or order questions. Keep each path focused and provide a human handoff when the bot cannot help.
Collect useful details in chat
Ask for details such as a customer’s requirement or preferred next step inside the conversation, then let your team continue with the context already captured.
Review and improve
Use conversation and campaign analytics to see where customers engage or drop off. Update the flow when policies, services or customer questions change.
How to get started
- 1
Choose the customer question or action that should start a flow.
- 2
Add messages, questions and conditions that collect only the information your team needs.
- 3
Test the journey, connect the appropriate WhatsApp account and route complex conversations to an agent.
Wabo is suited to businesses that receive repeat questions or enquiries on WhatsApp and want a configurable flow alongside agent support. It is not a substitute for human review of sensitive or unusual requests.
Frequently asked questions
Can a WhatsApp chatbot send a conversation to a person?
Yes. Design the flow to route a customer to your team when they ask for help or reach a question that needs a human response.
Do I need to code the chatbot?
Wabo provides a visual flow builder for configuring conversation steps. Your team should test each path before using it with customers.