A practical way to manage WhatsApp customer conversations
When customer conversations stay on one person’s device, colleagues may not know who replied, what was promised or which enquiry still needs attention. A shared inbox gives the team a common place to manage those conversations.
Work from one conversation view
Bring WhatsApp conversations into a workspace your team can use to review and respond, rather than relying on informal forwarding between colleagues.
Make ownership visible
Use assignments and conversation organization to make the next responsible teammate clearer and reduce duplicate replies.
Keep context with the customer
Use customer records and conversation history to help agents understand prior interactions before replying.
How to get started
- 1
Connect the WhatsApp account your business uses with Wabo.
- 2
Give the right team members access and establish a simple ownership process.
- 3
Review incoming chats, assign follow-up and use notes or labels to keep work organized.
A shared inbox is useful for sales and support teams that need more than one person to handle WhatsApp enquiries. Team access and account setup depend on the WhatsApp connection configured for your business.
Frequently asked questions
Can several agents manage WhatsApp chats together?
Wabo is designed to help teams manage conversations from a shared workspace. Set roles and assignment practices that fit your support process.
Will a shared inbox automatically improve response times?
It can make ownership and pending chats easier to see. Response time still depends on staffing, routing and the team’s service process.